Terms & Conditions
Returns & Warranties
Included in the purchase price is a full 12-month warranty from date of delivery and a 14-day money back guarantee should you wish to return your watch for any reason.
All watches remain the property of Hadleigh and Royal until payment has been made in full. All orders are accepted on the basis that the payment is made in full prior to delivery.
We reserve the right to amend listed prices and specifications without notice and at any time may withdraw any of the items listed for sale.
All our watches, watches accessories and other items are packaged correctly and sent fully insured during transfer when they are sent out to you. It remains the responsibility of the buyer to arrange suitable packaging and cover under your own insurance (usually via the delivery company) for the said item, if you wish to return it.
All deliveries will be addressed to you and delivered to the address specified by you in the order.
If Payment has been made by PayPal or credit /debit card delivery must be to the address on your card statement or the address listed on the PayPal account – there will be no exceptions.
If you are based outside the UK, you may also have to pay import duty or other taxes, fees or charges may be applied by customs or other authorities in the country of receipt.
You must comply with all laws and regulations of the country in which you are receiving the goods. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.
Please be aware that delivery can sometimes be subject to customs clearance and be held by customs until they are satisfied. This is out of our hands and any issues with customs should be taken up with the relevant authorities.
All goods are subject to payment clearance before being dispatched to any potential customer. Usually payments clear instantly (unless payment is made via cheque or PayPal e-cheque)
However, from time to time due to the nature of our business and value of our goods, extra checks may need to be made.
If we reasonably suspect a fraudulent payment by debit or credit card, PayPal, bank transfer or cheque then we will not dispatch any goods and we will not carry out any refunds until authorised by our bank, PayPal or the card issuer.
Please note that we do not guarantee the authenticity of any individual component part, such as wheels, hands, cogs, crystals, screws and leather bands, since subsequent repairs and restoration work may have resulted in the replacement of original parts.
As with all things mechanical these parts can wear and breakdown over a period of time and often need replacing.
Of course, we have great experience within the watch world and we do our utmost to ensure that everything we sell is completely and correctly as described. We are always happy to rectify any issues or mistakes.